Questions? Trouble with the toolbar? Here’s the ToolbarFriends FAQ:

1. I installed Yahoo! Toolbar, but I don’t see the toolbar.

There are many reasons your toolbar might not be visible. Here are some of the most common problems and resolutions.

Toolbar Hidden

In your IE menu bar, open the View menu, and select “Toolbars”. Make sure there’s a checkmark next to “tbfriends Toolbar”. If there’s no checkmark, the toolbar won’t appear. If it’s already checked, IE may have become confused—try unchecking it and rechecking it. If you don’t see tbfriends Toolbar mentioned there, you don’t have tbfriends (ToolbarFriends) Toolbar installed. Please go to ToolbarFriends Website and install it.

Toolbar Dragged Off Visible area

Sometimes either by installing new software or accidentally dragging the toolbar somewhere, the ToolbarFriends Toolbar can be dragged off the visible area of Internet Explorer.

• Examine your IE toolbars for any chevrons like this, “>>”. These indicate hidden controls.
• Click each set of chevrons in turn, looking for the tbfriends Toolbar.
• When you find the toolbar, click the thin vertical bar or vertical series of dots in front of the toolbar logo and drag it down and to the left so that it’s visible again.
• If you don’t see this bar, your IE toolbars are locked: select View > Toolbars > Lock the Toolbars to unlock your IE toolbars.

Conflicting Toolbars

Some forms of adware and spyware install toolbars in Internet Explorer that will hide or disable other toolbars, including tbfriends Toolbar. To remove other toolbars in IE, please do the following:

• Click View > Toolbars.
• Ignore “Standard Bar,” “Address Bar,” and “Links,” but make sure every other item listed above the separator has a checkmark next to it. If it doesn’t have a checkmark, select it, so that it will appear in your browser.
• Uninstall any additional toolbars in your browser that you don’t use.

Due to the wide variety of toolbars, it’s impossible to provide instructions for removing them all. However, the two most common methods are to use a menu item in the toolbar titled “Uninstall” or “Remove,” or to use Add/Remove Programs from the Control Panel to remove the toolbar by finding the toolbar name listed in View > Toolbars menu.

Your question / problem is not listed here?! Send me an email and I’ll happy to help you.
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